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last decade saw a number of new laws protecting
citizens and consumers. Of course, most of
these laws come from Brussels, not from Rome.
Italians will soon have to adopt a new set
of laws that will give buyers real guarantee
on their purchases. They may even be
able to go to ask their sellers for assistance.
Until then, of you can buy abroad, you'll
always be safer. |
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| Italian
consumers are not well protected. In most
cases, sales are final. If your camera breaks
down, you'll probably be expected to contact
the parent company, because most shops don't
offer assistance. In some cases, it could
take them half a year to fix it. Be even prepared
to hear that spare parts are not available.
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Shopping
centers and hypermarkets are mostly found
in the suburbs or just out of town. The
supermarkets in the historical center tend
to be smaller and offer limited choice of
products. On the whole, expect average service,
with few exceptions. You
are expected to bring a €1 or a €2
coin to use as deposit when you need a cart.
You'll get the deposit back when you bring
it back where you find it. You also
need to find
everything on your own. There's nobody to
help you, unless you run into an employee
passing by. Nobody
packs for you. You are expected to do it
yourself, and you should know how many plastic
bags you need to buy before the bill is
closed. Remember to weight
fruits and vegetables on your own and calculate
the final price. The cashier can't do it
for you. Fast lanes (10 items or
less) are a rarity. You might only need
a bottle of water, you'll still have to
wait behind the family doing the seasonal
shopping.
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